Frequently Asked Questions

About Vision IT

Do I have to register an account to place an order ?

No, you may checkout as a guest user. Though we recommend you register to avail better offers and be notified about our offers.

Can I buy in volume at a discount rate ?

Yes. We provide services to resellers, corporates and educational institutes. To avail the discounts, you will have to sign in or write to us for more information.

About the Products

What does "refurbished" mean ?

Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.

Do the Products from Vision IT look "refurbished" ?

Our products are visually and diagnostically inspected to ensure the highest quality standards and reliability. Our refurbished products may have some observable cosmetic imperfections, but they will not affect the performance


Does an AC adapter come with the item I am viewing ?

Yes. An AC adapter ships with each laptop.

How often do you add product to the website ?

New inventory is added as it becomes available, typically several times each week.

Can you upgrade the RAM, hard drive, battery before shipping ?

Please send us a mail with your requirement and we will let you know if the product can be upgraded.

What does "No O/S" or "No operating system" mean ?

The operating system is the basic software that is necessary for your computer to function and to run programs that are installed. Units that do not include an Operating system will require one for basic functionality Anti-virus, Anti-spyware, Microsoft Office, Word, Excel, DVD decoder software and other applications are not included with the Operating System.

Tax and Other Related

Why is tax charged and how much tax will be assessed to my purchase ?

> Vision IT is required to collect and remit applicable GST which is usually 18%.
> Based on the ship-to-address IGST/CGST + SGST will be levied.

Do you accept tax exemptions and if so, how do I place an order to receive my exemption ?

Please mail us with your query regarding this and we will check with our accounts team and get back to you.


Can I change the shipping method on my order after the order is placed ?

No, In order for VISION IT to process orders efficiently & to keep costs down, we are unable to make changes to orders once they have been submitted.

What happens if the shipping address is incorrect or I refuse delivery ?

Returns for incorrect address or delivery refusal will result in a 15% restocking fee and the return courier charge.

When will my order ship ?

Orders placed by 2:00 PM IST on this website typically ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your account.

Is there an option for same day shipping ?

This depends on the product. Generally orders placed by 2:00 PM are shipped out the same day. Shipping would depend on the shipping carrier, customer location, mode of transport and quantity of goods. Please mail us at more information.

Is a signature required on delivery of items ?

Yes. Customer signature is required on all deliveries!


Do these systems have warranty ?

The warranty is mentioned on every product. Please check the product specifications.

Customer Service

I have received my computer and have an issue with the packaging / configuration / functionality. Who should I contact ?

Please call 9224423515 to report your issue to the VISION IT customer service team. Hours are Monday - Friday 10.30-6:30 IST.

I have received my computer but have technical issues. Who should I contact ?

Please call 9224423515 and ask to speak to a technical support specialist. Hours are Monday - Friday 10.30-6:30 IST.


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